Domestic Terms and Conditions

Huddle Utilities Ltd
Registered Office: Gable House, 239 Regents Park Road, London, N3 3LF
Registered Company Number: 09380853
Updated May 2023

”we”, ”us” and ”our”

in the case of the supply of energy and associated operational functions, this refers to Tru Energy Limited (09735909), having its trading address at Gable House, 239 Regents Park Road, London, N3 3LF and includes supplying Energy under other trade names including Huddle Powered by Tru. in the case of all other instances, these terms refer to Huddle Utilities Ltd (09380853) operating under trade name ‘Huddle Powered by Tru’

”you”, ”your” and ”Customer”

in each case refers to the person or persons named on the Application, any persons notified to us from time to time and accepted by us or the person or persons who enter into a Deemed Contract with us.

”Application”

an application for the supply of Energy to the Premises, completed by you and submitted to us over the internet or made with us on the telephone or in person.

”Contract”

the Contract under which we supply Energy to the Premises and includes a Deemed Contract unless otherwise specified.

”Contract Start Date”

the date on which the Contract is entered into by you and us (and becomes a legally binding agreement).

”Deemed Contract”

a Contract formed between you and us in the circumstances set out in clause 4.

”Electricity Distributor”

the licensed operator of the distribution system through which electricity is supplied to you.

”Energy”

gas or electricity or both: (i) as selected on your Application; (ii) as supplied under a Deemed Contract; or (iii) as has otherwise been agreed between you (or any person authorised on your behalf) and us to be supplied under the Contract.

”Fixed Rate Tariff”

a plan for the supply of energy, in which the unit rate charged is fixed for a period of time as advertised at the time you sign-up.

”Ofgem”

the Gas and Electricity Markets Authority, which regulates the gas and electricity markets in Great Britain.

”Payment Method”

the way you choose to pay your bill. This includes bank transfer, standard direct debit, flexible direct debit, credits for a Traditional Prepayment Meter, or any other payment method that we have agreed with you.

”Premises”

the property (including any part of any land, building or structure) to which Energy will be supplied under this Contract and at which Energy will be used wholly or mainly for domestic purposes.

”Privacy Policy”

our policy on how we manage your personal data.

”Smart Meter”

a meter that tells us how much energy you're using without us having to visit your property to read it and which can be operated in prepayment mode. It can also show you how much energy you're using and may include an in-home display.

”Statement of Account”

this documents the charges for that month and your payment for the supply of Energy to your Premises.

”Supply Start Date”

the date on which we start to supply Energy as set out in clause 5, or in clause 4 in circumstances where this Contract is not a Deemed Contract.

Time of Use Tariff

a Contract for the supply of Energy, in which the charges vary according to the cost of supplying energy as defined by a formula that forms part of your Contract.

Traditional Prepayment Meter

a meter that has to be topped-up in advance in order for the supply to be made and is not a Smart Meter.

Variable Rate Tariff

a Contract for the supply of Energy, in which the unit rates charged may go up or down over time according to market conditions. In the case of a price increase, at least 30 days' notice will be provided before the price change applies.

”Welcome Pack”

a pack that is supplied either via email or paper mail, that includes a letter confirming the address of the Premises that we will supply, your personal projection from the quote, Contracted tariff information and monthly direct debit amount where applicable.

”Working Day”

any day other than a Saturday, a Sunday, or a bank holiday in England and Wales.

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